General Terms and Conditions

1.0 General
To provide clarity on what you can expect from Siminvakantie and what we can expect from you, our General Terms and Conditions for Prepaid mobile telecommunication services are listed below.

Our services are put together in collaboration with Odido and are only intended for private use. Siminvakantie is registered with the Chamber of Commerce under number 96417129.

2.0 Network, products and services
2.1 Siminvakantie has carefully drafted your Prepaid agreement.

Your Prepaid Agreement consists of:
• the services to be provided by Siminvakantie;
• any additional hardware;
• General Provisions Prepaid mobile telecommunication services

2.2 We strive to ensure that you can fully benefit from the services you have purchased and/or are yet to receive based on your Prepaid agreement. The mobile network operates with radio signals that can sometimes be disrupted by external influences. Therefore, we cannot always guarantee that the network is always available. It may also happen that you temporarily have less or no coverage due to local maintenance or (dis)ruptions.

2.3 We naturally hope it won't happen, but should a network disruption occur, you can report it via support@siminvakantie.nl or by calling +31 85 8500130.

2.4 If you have chosen a MiFi router, which can only be ordered simultaneously with your Prepaid agreement, it will be delivered fully functional. You only need to charge it and turn it on. All data is already configured. Your password will be sent to you via the welcome email.

2.5 Siminvakantie accepts no liability for any damage, however named and by whatever cause arising, other than as a result of intent or gross negligence, to be proven by the Counterparty. This limitation of liability applies mutatis mutandis to indemnities provided by us.

2.6 You will receive a SIM card or an e-SIM from Siminvakantie, which gives you access to the internet via the GSM radio network. Use the SIM card or e-SIM only with a CE-certified device. It is not permitted to make any changes to the SIM card.
3.0 Defective or lost SIM 1. If your SIM is defective or you have lost it, please let us know immediately by sending an email to support@siminvakantie.nl. In both cases, we will block the SIM and send you a new SIM free of charge.

4.0 Regions / Zones

4.1. Siminvakantie has two zones, namely;

  • Netherlands
  • Europe

4.2 Zone Netherlands is only available in the Netherlands. This means that the SIM card you use is blocked for use outside the Netherlands. This way, you will not incur any additional costs for using the SIM abroad.
(Roaming charges)

4.3 Zone Europe (EU) can only be used in the following countries and is blocked for use outside of them: Belgium, Bulgaria, Cyprus, Denmark, Germany, Estonia, Faroe Islands, Finland, France, Gibraltar, Greece, Guadeloupe, Hungary, Ireland, Iceland, Italy, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Austria, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Czech Republic, United Kingdom and Sweden.

5.0 Prepaid agreement
5.1 A Prepaid data bundle from Siminvakantie can only be purchased via the
webshop and is valid for 365 days. All other methods, such as by phone, email, or WhatsApp, will not be processed.

5.2 You are responsible for the accuracy of any data you provided to us when concluding the Prepaid agreement. If you move, get a different phone number, or a different email address, you must notify us in good time so that we have the correct data to reach you by mail, phone, or email.

5.3 As soon as we receive your details and payment, we will immediately process your order
and send it to you by post. If this concerns an e-sim, it will be sent via
e-mail.

5.4 Your Prepaid data bundle starts the moment you actively use the Prepaid SIM card for the first time. Active use means that your SIM is registered on the mobile radio network so that you have internet access and use the data from your Prepaid data bundle credit. When topping up or recharging an additional Prepaid data bundle, there is a processing time of up to 24 hours before you can use it.

5.5 Do you have a question or perhaps a complaint? Please contact us.
Siminvakantie will gladly work with you to find a solution. To resolve a possible
complaint as well as possible, it is important that you report it immediately upon noticing it.

5.6 Siminvakantie complies with the right of withdrawal for consumers, which you, as a customer, have to cancel the purchase. From the moment you receive the Siminvakantie package and/or the associated hardware, you have 14 days to cancel the purchase. To claim the right of withdrawal, you must register this via an email containing the following information:

  • Your name
  • Street name | House number | Postcode | City
  • Phone number where you can be reached
  • Date on which you ordered the data package and any hardware
  • Date on which you received the data package and any hardware.
  • The reason why you wish to claim this.

If you have already used data from your data package, the right of withdrawal for your data package expires, and you can only claim it for any hardware provided.